on 24-04-2023 19:02
I have received the fibre landline adapter through the post, however our Virgin Media Hub is in a different room to our landline. Can you please inform me of what I am supposed to do so that the landline can be used? Thanks
on 24-04-2023 19:15
@EmzK wrote:I have received the fibre landline adapter through the post, however our Virgin Media Hub is in a different room to our landline. Can you please inform me of what I am supposed to do so that the landline can be used? Thanks
Ask VM (via the VM forum team on here, when they reply to this topic) to modify your home phone wiring so you can use your existing landline extension sockets via the phone connection from the VM hub.
VM should offer to do this free of charge for you as part of the switchover process.
Make sure they make modifications to your phone wiring so you can keep each piece of equipment in the same place (rather than the offer which sometimes crops up on here to move the hub to a different location)
Refer here
https://www.virginmedia.com/help/landline/switchover
Do I need to book a technician visit?
You’ll need to book a free technician visit if...
on 24-04-2023 20:40
Hi EmzK thanks for posting and welcome to our community.
Sorry to hear that you're unable to use your landline because of the location of the hub and your phone system being in different locations. I am sorry for any inconvenience this may cause your household. I would like to help you resolve this. I am going to send you a private message. Please look out for the purple envelope in the top right of your screen.
Regards
Lee_R