Virgin Media Community

[Alpha730]

Crackling continually.

[Alpha730]

Unable to make or receive calls, phone crackles continually.

[Gareth_L]

HI Alpha730

Sorry to hear this is happening 

It is more than like a fault from our side

But just to rule this out, have you tried an alternative phone in the socket 

Gareth_L

[Alpha730]

Yes, same symptoms and been so from early morning.

[Alpha730]

If calling from outside, it is though no one is at home, just ringing continually, which caused consternation with the family for obvious reasons.

[Gareth_L]

Thanks Alpha730

So we can get an engineer booked 

I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

[Alpha730]

Message confirmed 

[Gareth_L]

Thanks for those details Alpha730
I have booked the first engineer appointment we have available
You can check and reschedule this appointment through your online account if you need to
You can also cancel it if the fault has gone 
Can you please let me know how the visit goes 
Gareth_L

[Alpha730]

I have tried but I do not know how to do this.

[Alpha730]

The appropriate page says:

It's something at our end, and we?re working as fast as we can to fix it.

If you try again later everything will be sorted. Sorry for the inconvenience.