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Landline faulty over two monthd how do i get fixed

Smacro
Joining in

My phone line not recieving or making calls and been like this for about 8-10 weeks. We need the line for emergency calls from our parents carer.

Tried calling many times as chats say cant help and all does states running tests and call back 10mins.

When call back same message. I think fault on the actual house box as when call rings on mobile but not landline so i need a repair but how do i speak to someone as phone line hangs up after tells call back.

I have been paying for line so should work or be made good.

Any ideas appreciated

 

 

 

1 REPLY 1

John_GS
Forum Team
Forum Team

Hi @Smacro 

Thanks for posting and welcome back to the community.

I'm really sorry to hear the landline isn't working and with the personal situation, appreciate the urgency to get this fixed asap.

Can you confirm, are you connected to the master socket or via an extension lead?

Have you been able to try another handset just to rule that out as the issue?

Keep me posted.

John_GS
Forum Team


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