As I have raised on social media channels, I have been without a landline for at least a week. I was advised it was down last weekend and reported this during the week.
I am receiving nothing but the run around here and am still without a phone line - no dial tone, incoming calls cannot connect. Broadband is fine though. Equipment tested on another property and is fine.
Phone is connected to the wall box (traditional 'old fashioned' connection). I have connected directly to the box (no extensions) and tried different equipment which I know works, and the fault is there. I have also tested this equipment at a different property and again know the handset works.
Broadband (cable) is fine, but no dial tone and incoming calls cannot connect.
I have raised via the phone a few times and told it's part of an outage (even though service status is green and says everything is fine). I was told it will be fixed in due course and luckily for me I will get automatic compensation... that's where their script ends and they are unable to tell me the nature of the fault, what the course of corrective action will be and what timescales I will likely be looking at. The last adviser I spoke to early this afternoon just hung up on me when I asked this, as he clearly could only say you'll get compensation.
I do expect some compensation, as I pay £66pcm for this service and haven't had a landline for at least a week, however my immediate concern is that there are elderly potentially vulnerable family members who need to make contact on that number and can't!
I have been advised by the social media team to flag this here and they will pick up.
That should have said good afternoon as its clearly past 12 o'clock
Kath has sent me the thread where you have run though some of the diagnostic steps.
I am sorry regarding your last call, its not the level of service that we aim to provide and it is always disappointing to hear of these experiences, I have the details hear so I will pass this feedback on to our her management team.
I have raised a complaint regarding you experience over the last week, I will PM you with that complaint reference number
Regarding the landline issue, the reason there is no fault showing on the status page is because the outage has been resolved, I have checked the switch to confirm that. I am going to need to arrange an engineer for you, I will pop you over a PM so that I can confirm your address.