Sorry to hear you've had a problem with your landline. I've taken a look into this using your forum details and wasn't able to find any reference to a telephone fault. What problems have you had with it specifically, and have you gone through any checks at this stage?
I have no dialling tone, unable to make or receive calls. I contacted Virgin yesterday, they confirmed that there was a fault on the line via the automated service, but due to being busy the service was unable to transfer me to make an appointment with an engineer to visit the property to assess and sort out the problem.
i understand that Virgin is busy, however as a regular bill payer, I expect and should receive a service.
I'm very sorry to hear this. As my colleague advised in their post yesterday, there isn't any reference to a telephone fault and there are no know outages being reported. You can also check for any known area impacting faults via our Service Status page.
What did the team advise exactly when you discussed this with them? Is it possible for you to test another phone to ensure that the problem isn't equipment related?
The team recommended an engineer to visit to rectify the problem. They confirmed there was a fault on the landline. The service checks do not identify any problem. However I cannot make or receive calls, as a number of my contacts use the landline I need it sorting ASAP.
We can rectify landline issues, but as advised earlier, if we can do checks to narrow down what the problem is then it generally means a resolution can be provided quicker because we'll have a better sense of what the problem, and by extension the fault, is.
I'm going to send you a private message in a few moments. Please respond to this at your convenience with the details requested, and we can proceed from there.
Thank you for sending the additional details over via private message as requested.
A technician visit has now been booked. We're unable to confirm the appointment information publicly, but you're able to check what date/time this has been scheduled for via your My Virgin Media online account.
Via the online account, you can reschedule it if needed to a time that's more suitable for you. If in the interim either you or anyone in the household exhibits flu-like symptoms or tests positive for COVID-19 then please reschedule accordingly.