Virgin Media Community

[JimConacher1]

Trying to get a dead landline sorted out can't get through to any helplines when I'm home from work. Tried to get someone else to call during the day for me and he did get through but they wouldn't do anything because they said he gave an incorrect account password.

Phone line has no dial tone.

Can't make or receive calls.

Phone has been out of action for over a week now and there seems no way to resolve this.

My mother is over 75 and is home alone during the day without a landline.

[Martin_N]

Hi JimConacher1,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the issue you're having with your landline.

I have taken a look on our side and there are no outages showing. 

Can you confirm if a new handset has been tried?

^Martin

[JimConacher1]

Yes a known working handset has been tried and had no dial tone either. The cable between the phone and the wall socket was also swapped out with a known working one.

[JimConacher1]

Can anyone help with this?

[Zoie_P]

Hi JimConacher1,

I am so sorry you are having issues I have checked your account there are no issues with the area your landline is non-contactable I have booked a tech with the next available slot, I will pop you over a PM so I can let you know the details and if you need to change the appointment.

Thanks,

Zoie

[Zoie_P]

Thank you for messaging with me JimConacher1, 

Please let us know how your visit goes and keep us posted 🙂

Thank you for using our forums and Stay safe 

Zoie