Landline fault - engaged tone and cannot call out

[Becky247]

Please can someone contact me regarding our faulty landline. I have tried checks as per website. If you ring the phone it gives the caller the engaged tone but does not audibly ring.  If you try calling out on the phone it dials the number and then does nothing, so cannot report via 150. Thank you

[MOD EDIT: Subject title changed for clarity]

[Jodi_S]

Hi Becky247,

A warm welcome and thanks for posting on our community forums. We're sorry to hear that you're currently experiencing a permanent engaged tome on your landline.

We will need to investigate this further for you and get an engineer booked on your behalf. I will pop you over a private message to take some details from you.

Please click on the purple envelope to accept the chat. 

Kind regards Jodi. 

[David_Bn]

Thanks for working with me via our private messaging service @Becky247.

Do feel free to update the thread after the visit has taken place.

Kindest regards,

David_Bn