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Landline fault - Dialing tone - but can't make/receive calls

Hz6295t
Joining in

When I pick up the landline I have a dialing tone.  When I enter a telephone number (it doesn't matter what number), I get 'The number you are calling has not been recognized'.  I can call the exact same numbers on my mobile without a problem.  The landline isn't working for any numbers.

I dialed 17070 and the number was different to our telephone number.

How can I book somebody to fix it when all the online support requires you to call?

1 REPLY 1

Arissa_H
Forum Team
Forum Team

Hi Hz6295t 👋🏼.

Thank you for posting and welcoming you onto our community forum 😊.

Sorry to see you are getting that error on your landline ☹.

Have you tried additional handset?

When you try to call your landline from your mobile does it go through?

So I can have a closer look into this and see what is going on with your landline, I will be private messaging. 

Please watch out for the envelope ✉.

Thank you. 

Ari - Forum Team


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