Hi @dpp1, thanks so much for your confirmation via PM.
I can confirm that I've booked the technician in for you, for the next available date and timeslot. Although I can't confirm this publicly, you can view (and reschedule if required) the appointment on your My Virgin Media app here or by logging onto your account through our website here.
If the issue for the technicians apppointment is as a result of misuse, neglect, accidental or willful damage, or if the technician discovers that the fault or problem relates to your personal equipment, you will be charged £25.
If the appointment is missed there is a £25 charge for a missed appointment.
I hope this helps and please let me knowi if you need any further support!