Landline drops incoming calls

[ChrisJD]

My BT number was ported to Virgin today. Incoming calls appear to be dropped almost instantaneously. Calls still show in my cordless phone call log.

I have rebooted the router, and tried an old wired phone, but this makes no difference.

The router reports that all is well, which is not the case.

Please Virgin can you fix this.

Regards

Chris

[Lee_R · Accepted solution]

Hi @ChrisJD thanks for posting and welcome back to our community.

Sorry to hear that you're having issues receiving calls since your number was ported to ourselves.  I would love to help you resolve this.  I am going to send you a private message.

Regards

Lee_R

[ChrisJD]

Whatever the technical folk did seems to have solved the problem.

Thanks

Chris

[Molly_T]

Hi Chris, thank you for getting back to us, and for PM'ing with Lee to get this resolved. 

Really pleased to hear the fault with your landline has been sorted. Please do get back to us if you have any further issues! 

All the best.