on 20-02-2023 18:30
Landline not working. Noticed this morning that engineers were working on Virgin box outside. Unfortunately didn't see issue with phone until early evening. Having problems trying to report issue to Virgin.
Any advice please
on 20-02-2023 18:40
Hi Dibdobs25
Thank you for your post and welcome back to our community.
I am sorry to hear about the issues you are having with the land line.
I have taken a look at things from our side and there are no known outages for your area currently.
Do you have no dial tone?
Do you have another handset you can try?
Please pop back to us when you can.
Vikki - Forum Team
New around here? To find out more about the Community check out our Getting Started guide
on 20-02-2023 18:52
No I don't have another phone
on 20-02-2023 18:58
Thank you for the reply.
Just to clarify please, do you have no dial tone at all?
Please pop back to us when you can.
Vikki - Forum Team
New around here? To find out more about the Community check out our Getting Started guide
on 20-02-2023 18:59
No dial tone
on 20-02-2023 19:10
Thank you.
There are a few troubleshooting checks I will need you to perform to see if they are successful in resolving the issue. Can you:
Please pop back to us when you can.
Vikki - Forum Team
New around here? To find out more about the Community check out our Getting Started guide
on 20-02-2023 19:14
I have done all these checks
on 20-02-2023 19:20
Okay thank you.
We may need to arrange an engineer visit for you.
I will send you a private message now so we can arrange that.
Please look out for the purple envelope in the top right of the page and pop me a reply when you can.
Vikki - Forum Team
New around here? To find out more about the Community check out our Getting Started guide
on 20-02-2023 19:22
Still the same
on 20-02-2023 19:29
Hi Dibdobs25
I can see you are also speaking with my colleague on another post.
Please see her latest response as it advises on the nest steps for you.
Vikki - Forum Team
New around here? To find out more about the Community check out our Getting Started guide