Virgin Media Community

[Dibdobs25]

Landline not working. Noticed this morning that engineers were working on Virgin box outside. Unfortunately didn't see  issue with phone until early evening. Having problems trying to report issue to Virgin.

Any advice please

[Vikki_M]

Hi Dibdobs25 

Thank you for your post and welcome back to our community.

I am sorry to hear about the issues you are having with the land line.

I have taken a look at things from our side and there are no known outages for your area currently.

Do you have no dial tone?

Do you have another handset you can try?

Please pop back to us when you can. 

[Dibdobs25]

No I don't have another phone

[Vikki_M]

Thank you for the reply.

Just to clarify please, do you have no dial tone at all?

Please pop back to us when you can. 

[Dibdobs25]

No dial tone

[Vikki_M]

Thank you.

There are a few troubleshooting checks I will need you to perform to see if they are successful in resolving the issue. Can you: 

 

• Check the phone is seated in the base unit correctly & powered ON.
• Remove all other equipment connected to telephone sockets.
• Unplug the phone and check another phone directly into the main socket ensuring this is a VM socket and not one with a BT or Sky logo. If no alternative handset is available then ensure the original phone is plugged into the main socket with no other pieces of equipment being plugged in.

Please pop back to us when you can. 

[Dibdobs25]

I have done all these checks

[Vikki_M]

Okay thank you.

We may need to arrange an engineer visit for you.

I will send you a private message now so we can arrange that.

Please look out for the purple envelope in the top right of the page and pop me a reply when you can.

[Dibdobs25]

Still the same

[Vikki_M]

Hi Dibdobs25 

I can see you are also speaking with my colleague on another post.

Please see her latest response as it advises on the nest steps for you.