Landline down

[jr9499]

How do I book an engineer if my landline isn’t working? Crackling for a few seconds then automated voice tells me to replace handset or cuts me off. Service status green tick! I can’t find anywhere online, i just seem to be sent back to square one!

[Paul_DN]

Hi jr9499,

Thank you for reaching out to us in our community and welcome, sorry to hear your phone isn't working and that al you hear is a crackle and a voice telling you to replace the handset.

I will be more than happy to help arrange a technician if needed however if one was sent and it is the phone or any extensions there will be a £25 call out charge, please remove everything from the phoneline including any filter or extensions and try a different standalone phone, If still the same please click on the purple envelope to join the private chat so I can help

Regards

Paul.

[Paul_DN]

Hi jr9499,

Thanks for coming back to me via private message to confirm your information. 
I have booked you in for the next available appointment. To view this please sign in to your Online Account, once you log in scroll down to Orders & appointments then click on View your orders. 
Just to confirm, there will be no charge for this visit unless:
The technician diagnoses the faults as not being caused by our network/equipment
The technician discovers that the fault or problem relates to your equipment
The technician discovers that the fault or problem relates to any system that we are not responsible for
The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account.
Please ensure that someone over the age of 18 is at the property for the time the engineer is there. If the appointment is unsuitable or if anyone living at your property has tested positive for Coronavirus, has been asked to self-isolate or has flu-like symptoms then please reschedule the appointment on the same link. If you do miss the appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment so it is important to reschedule if needed. 
Lets us know how the appointment goes.
Regards
Paul.

[jr9499]

Many thanks but appointment isn’t showing . Please PM me with details