Landline down

[Richard51w]

There is no dialtone and hence no line. Incoming calls cannot connect and end.The phone is connected to a Virgin box and not the hub, but has been working perfectly for years.

The handsets are all fully charged and respond to internal features, such as address book.

I have replaced the digital handset with an analogue phone and there is still no signal.

I have rebooted the hub, again to no avail.

The status check shows no issues for my postcode.

I suspect it needs an engineer visit.

[Paul_DN]

Hi Richard,

Thank you for reaching out to us in our community and welcome, sorry to hear you have no dial tone on your phone so are unable to make or receive calls, I was able to locate you on our system with the details we have for you, there is currently an outage in your area, which means you are unable to use the phone, apologies for any inconvenience caused, the estimated fix is tonight at 23:00.

You can register Via your Online Account for updates Via Text or Email.

Regards

Paul.
 

[Richard51w]

Thank you,but why does the outage not show up on the status check?

[Paul_DN]

Hi Richard,

This doesn't always show, please check Via your Online account, this is linked to your account.

Regards

Paul.