Landline down

[valyrpal]

Landline down and have been told by one of the Virgin advisors today that it is because the line is being upgraded and my phone could be down for 1/2 weeks while this is being done. Had no email informing me of this and want to know what is going on!

[Paul_DN]

Hi valyrpal,

Thank you for reaching out to us in our community and welcome, we are sorry to hear your landline is down and that you have been advised this is due to our phone line Switch Over.

So I can help further and look fully in to this for you, I will send you an invite into a private chat, once received please click on the purple envelope to accept.

Regards

Paul.

[Paul_DN]

Hi valyrpal,

Thank you for joining me in a private chat and for clearing security, sorry you were mis advised in regards to your phoneline already being switch and this being the reason your phoneline isn't working, please let us know how your technician visit goes.

You can view and manage your appointment Via your Online Account.

Regards 

Paul.