Menu
Reply
Bluewilma74
  • 12
  • 0
  • 0
Joining in
409 Views
Message 1 of 6
Flag for a moderator

Landline down in L15

My landline keeps going down. No known faults according to website. I can make calls but can't receive calls. No error message, if people call it just rings out at their end. 

0 Kudos
Reply
Alex_RM
  • 4.29K
  • 247
  • 327
Forum Team
Forum Team
373 Views
Message 2 of 6
Flag for a moderator

Re: Landline down in L15

Hi Bluewilma74,

 

Thanks for posting, I'm sorry to hear you're having an issue with the landline,

 

Can you please confirm if you've tested another handset? And if you're plugged into an extension or the main socket?

 

Alex_Rm

0 Kudos
Reply
Bluewilma74
  • 12
  • 0
  • 0
Joining in
361 Views
Message 3 of 6
Flag for a moderator

Re: Landline down in L15

Hi, yes I have tested both my handsets. I'm plugged directly into the socket. This is the second phone I have purchased as I thought it was the old phone broken. The new phone has worked for a few months but now having the same problems. 

0 Kudos
Reply
Steven_L
  • 4.62K
  • 338
  • 460
Forum Team
Forum Team
347 Views
Message 4 of 6
Flag for a moderator

Re: Landline down in L15

Sorry to hear that you're still having issues with your landline Bluewilma74.

 

Do you have dial tone and are you able to call out from the phone?

 

Are the calls that cant get through from mobile, landline or both?

 

 

Regards

Steven_L

 

0 Kudos
Reply
Bluewilma74
  • 12
  • 0
  • 0
Joining in
339 Views
Message 5 of 6
Flag for a moderator

Re: Landline down in L15

Hi, yes there is a dial tone and I can ring out. It is both landline and mobile that can't ring in. 

0 Kudos
Reply
Steven_L
  • 4.62K
  • 338
  • 460
Forum Team
Forum Team
332 Views
Message 6 of 6
Flag for a moderator

Re: Landline down in L15

Thanks for confirming that Bluewilma74, it sounds like there is an issue with the connection between your line and the cabinet.

 

We will need to arrange an engineer visit to get this issue resolved for you, I will need to drop you a private message over so that we can go through account security and we can get it booked in.

 

Regards

Steven_L

0 Kudos
Reply