As subjected implies, my landline has been down for the past two weeks.
When the 'big storm' hit 18th Feb, all services (TV, Broadband & Phone) were lost. Thankfully the latter two returned same day with a little rebooting etc. I've been holding off contacting customer services fruitlessly believing this was a known issue and said issue would be resolved. Evidently this is not the case.
I'm in the PO13 area, and yes, both phones are fine and all obvious checks have been carried out.
On a side note, having to jump through hoops (sign up to this board) to notify Virgin media's customer service of a fault is nothing short of ridiculous. Yes, one could contact them via telephone (as this is now the only option), but as I have no telephone... well you see the problem. Yes, I know, you could call them on a mobile phone, but why should I have to pay through the nose (when placed on hold for an age).
Why remove online live chat, which was a somewhat quick and convenient option? Seems a big step backwards.
As for the "new" website which places you in an eternal loop of service checking,.. what a joke!
