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Landline doesn't receive or make calls

My landline doesn't make calls. When calling the line there is a dial tone and then goes to virgin answer phone, but house phone doesn't ring.

I have tested the house phone on another line and it works and have also tried another phone on my line and still no joy. I have tried to book an engineer but been kept on hold for over 45 minutes then gets cut off. I would like to get this sorted next week as i'm off work but cannot book engineer.

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Re: Landline doesn't receive or make calls

Good afternoon @nippa 

 

Welcome to the forums, thank you for taking the time to post. 

 

I am sorry to hear that you have had some issues with your landline. 

 

Are you able to confirm, are you connect to a traditional landline port or are you connected via the back of the hub? 

 

Kind regards,

Zak_M 

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Re: Landline doesn't receive or make calls

Landline port. It's been like this for quite a while as I use mobiles mostly. 

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Re: Landline doesn't receive or make calls

Thanks @nippa

 

From checking your services from here, it appears that your landline service is showing as 'non contactable' which means there's clearly a break in the connection between us and your landline, so I have arranged the earliest engineer visit for you.

 

Please head over to your My Virgin Media account here so you can view and manage your appointment time slot.

 

If you should need anything else, please don't hesitate to get back in touch.

 

Beth

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Re: Landline doesn't receive or make calls

Thank you that time is great for me. 

Thanks for your help.

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Re: Landline doesn't receive or make calls

No worries at all @nippa, glad I was able to help out.

 

Let us know how the appointment goes 🙂

 

All the best,

 

Beth

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