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Landline does not ring when called

Hi, how do I organise an engineer visit.

Been with Virgin 4 years and landline used to ring out no problem. Not sure when it stopped, don't really get many calls on the landline. 

Assumed the phone had developed a fault so went out and bought a new one - still no joy. Tested with a family member and my phone works ok at their house. Tested volume settings and all looks good.

I have a ring-tone and I can make outgoing calls, just as usual.

Seems very similar to this thread:

https://community.virginmedia.com/t5/Home-Phone/Landline-receives-calls-but-phone-doesn-t-ring/m-p/4...

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Re: Landline does not ring when called

Good morning @ML1973 

 

Welcome to the forums thank you for taking the time to reach out. 

 

I am sorry to hear that you have had some issues with your landline. 

 

I am going to need to take a look into this further. 

 

I will drop you a PM so that I can get some account information. 

 

Kind regards,

Zak_M 

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Re: Landline does not ring when called

Thank you for providing me with that information via PM @ML1973  

 

I can confirm that we need to send an engineer out to you, I have booked this for the next available appointment, this is for tomorrow (24th) between the hours of 8-12. If this time isn't suitable for you then please visit your online account  where you can re-arrange the appointment. 

 

Kind regards,

Zak_M 

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Re: Landline does not ring when called

Hi, the engineer turned up this morning and replaced the  Virgin phone socket. Phone now rings out loud.

Cheers for the speedy engineer visit.

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Re: Landline does not ring when called

That's brilliant 🙂 

 

Thanks for letting us know.

 

If you need anything else, you know where we are.

 

Thank you,

 

Melissa

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