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Koeman
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Landline disconnecting calls after 1 ring

When receiving calls after it rings once it disconnects.

I've tried off other landlines and mobiles and it just goes dead after 1 ring.

Outgoing calls seem to work fine.

I've tried a new telephone and does the same.

 

Can anyone provide any help?

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John_GS
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Re: Landline disconnecting calls after 1 ring

Hi Koeman

 

Thanks for posting and my apologies for the delayed reply.

 

Is the landline plugged into the master socket or an extension lead please?

 

Kind regards,

John_GS
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Koeman
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Re: Landline disconnecting calls after 1 ring

It's on a second socket. Does same connected to both sockets

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Koeman
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Re: Landline disconnecting calls after 1 ring

I keep trying to call but can never get through

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John_GS
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Re: Landline disconnecting calls after 1 ring

Thanks for coming back to me. Can you do the following;

 

• Check the phone is seated in the base unit correctly & powered ON. 
• Remove all other equipment connected to telephone sockets. 
• Unplug the phone and check another phone directly into the main socket ensuring this is a VM socket and not one with a BT or Sky logo. If no alternative handset is available then ensure the original phone is plugged into the main socket with no other pieces of equipment being plugged in. 

 

Kind regards,
 

John_GS
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