Landline disconnected

[Hugh5]

My father has had his phone disconnected, but Virgin continue to charge him for service.  How do I arrange for the upgrading of his connection to facilitate the reconnection of his landline phone service?  

[Hugh5]

My father is 91 and hard of hearing with no means of contacting anyone in an emergency.

[Kain_W]

Hi there Hugh5,

Thanks for your post on this matter and welcome back to the community.

Sincere apologies for any issues faced with the landline, so we can investigate further I've dropped you a PM.

The message will appear within the envelope icon.

Regards,