Landline disconnected without consent

[Rose_Mary]

Hi,

my landline has been disconnected without consent yet i pay to have a landline. Please can a member of Virgin media contact me to get it back please? i am a pensioner and need my landline.

I have tried the online chat, but waited over 2 hours and no response. This isn't good enough.

[Carley_S]

Hi @Rose_Mary 

Welcome to the community forums 

Sorry to hear that your landline has been disconnected. 

Have you received any communication regarding a home phone switch over and any communication about the need to update your router at all? 

[Rose_Mary]

Hi,

no i have had no prior notifications what so ever.

thanks

[Carley_S]

Thank you for confirming this @Rose_Mary 

We can certainly investigate this at our side for you. Please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and select 'Messages' from the drop down.