Help! My VM broadband was disconnected over a week ago. Before the service was disconnected I was sent an email from VM stating that I'd receive an empty box so I can return the router but nothing turned up. I've requested an empty box twice via the link above and still nothing apart from a couple of emails telling me what to do.
Is there any chance I can get an empty box sent? The emails mention that there's a "pickup" service organised by Contact Engine but VM don't explain how to request this - how is this achieved?
The emails also mention that old gear can be dropped off at an O2 store - does it need to be in a box too or can I just give them the router and cables loose? Will they give me a receipt to prove I've returned it?
Also, I also have an old VM Superhub that the engineer left behind when my connection was upgraded to a Hub 3 a few years ago - do you want that back too?
