Here is how the problem, for me was fixed.
We spent the hour or so it takes to get a reply by phone to order another engineer ourselves.
He turned up today and was completely surprised that the first engineer did not wait around
and complete the transfer of our copper wire phone connection to 21CV.
All it took for the second engineer was half an hour of conversing via text back to HQ to get
the line instated. Compared to the first engineer, this second engineer was, patient, dedicated, and very knowledgeable
He kept apologising for how long it was taking, but I said "After a two or three week delay half hour is nothing.
WOW the engineer that came today, even put a new cover over our outside connectors. We had a great conversation
about networks, computers, and how being a network engineer takes its toll on your knees.
I wish I knew that guy I'd buy him a few drinks
but the first engineer was awful.