on 18-03-2022 18:01
My phone line has died. I can't make or receive calls. No dial tone.
on 19-03-2022 16:53
My apologies for the inconvenience, the estimated end date is now 21/03/22 but this has been now flagged as a P1 outage which is our highest priority. Our support teams will look to have you back online as soon as possible.
DONT BELIEVE ANYTHING THEY TELL YOU
It's rubbish
on 19-03-2022 16:58
on 22-03-2022 12:53
Still no landline. When is this going to be sorted?
on 22-03-2022 12:58
Sorry for the delay with this ticket being resolved @stedi, there are times where the issues can be more complex than expected so the estimated fix times can change as a result of this.
I have checked the ticket today and it seems the estimated fix time is now showing as today at 2pm. If there are any further changes we'll be sure to let you know.
Regards
Nathan
The do's and don'ts. Keep the community welcoming for all. Follow the house rules
on 23-03-2022 08:54
Still not fixed. This fault was reported last Friday so should be sorted by now. When will it be fixed.
on 23-03-2022 09:12
Hi Stedi, sincerest apologies for the delay!
Having had a look at the ticket again for you this morning the updated fix time has been changed to 10am today. Hopefully this gets resolved for you by then. Thank you for your patience whilst we get this sorted.
All the best.
on 23-03-2022 21:20
Problem still hasn't been fixed.
Up to now you have told it would be fixed
Friday 7pm
Friday 10 45pm
Monday
Tuesday 2pm
Wednesday10am
This is totally unacceptable and needs to be sorted immediately.
on 24-03-2022 08:09
Hi stedi,
I do completely appreciate your frustration with this and we are sorry. Some faults can take longer to resolve than initially anticipated. This may be due to the complexity of the issue or where the problem is located.
The new estimated fix date for this issue is 4pm today.
Kind regards
on 24-03-2022 21:58
Why am I not surprised it's still not fixed.
I'm extremely disappointed with this level of service
on 25-03-2022 08:08
Apologies for the delays in getting this issue resolved, the new estimated fix time for this issue is 10am today.
Regards,
Steven_L