Received a call from Virgin offering to upgrade Internet to 350mbps: accepted upgrade and since then I can't make any calls outside Glasgow (0141) area on landline. Strange that this issue has occurred at just the same time as the speed was upgraded. 1571 feature no longer working either. Any help / advice gratefully received! Thank you!
Welcome to our Community Forum Rak and sorry to hear about your landline issues.
I'm unable to find your details to check but can you confirm whether you're able to make calls to mobile also or is it just affecting non 0141 Glasgow numbers? Are you able to receive all calls from both in and out of Glasgow and mobile numbers?
Can you also confirm how your landline handset is connected? Is it via a wall socket or directly into the Hub?
Sorry for the questions but I just want to get a better understanding of the issue.
Thanks for coming back to us - I have checked the telephone status and details on our end and I can confirm that they are presenting themselves incorrectly. As you're able to receive some calls from within 0141 but not outside the area, we'll need to speak to BT to check the routing on their network to make sure it's presenting itself okay.
Because it's a BT number, the calls seem to be bouncing from BT and Virgin Media exchanges so we will contact BT and trace the steps. Once I've done that, I'll pop back here with any updates.