Landline dead

[NoLndlineTW94DS]

I've been without a landline for several weeks. Several times I tried running the "only takes a couple of minutes" tests via the phone "helpline", but when phoning back after 10 minutes I was just prompted to repeat the same thing. I have tested the line with another (self-powered) handset and it is still dead. Very frustrating that I no longer seem to be able to phone a human to request help. Please sort my problem out! Thank you.

[Joseph_B]

Hey @NoLndlineTW94DS,

Welcome to the Community Forums and thanks for the post.

Sorry to hear about your issue with the landline, I have checked into our systems and don't see anything that should be affecting it, can you confirm for me do you have a dial tone?

Have you also tried running any of the diagnostics listed on our website here?

Hope this helps. Joe

[NoLndlineTW94DS]

Hello Joe,

Thanks for responding. I have no dial tone. I've just rechecked with both the DEC phone in the house, and a separate self-powered handset. No tone in either case. I also had a quick look at the junction box outside the house ... the two thin phone wires (one white, one blue) appear to be intact, undisturbed, connected.

Chris N.

[Paul_DN]

Hi there,

Thank you for checking everything, I was able to locate you on our system with the details we have you you and can see there is a potential fault effecting your Phone, so I can help further I will send you an invite into a private chat, once received please click on the purple envelope to accept.

Regards

Paul.