Landline dead

[MicheleB]

Home telephones plugged in socket. Completely dead

Power cut yesterday around lunchtime (I was out but neighbour told me)

Unplugged and replugged 3 times. Nothing.

What should I do?

[Gareth_L]

Hello MicheleB,

Thanks for your first post on our Community.

Sorry you have no landline. 

Are you plugged into the traditional socket or are you using the new fibre phone in the Broadband hub?

Gareth_L

[MicheleB]

As stated in my post, in a traditional socket.

[Gareth_L]

Thanks MicheleB.

Have you tried an alternative handset in the socket?

Gareth_L

[MicheleB]

Both handsets are dead. Plugged one in without the extension. Still nothing.
Thank you for trying to help me.

[Ayisha_B]

Sorry about this @MicheleB,

I have ran some checks on our system and can see the line is currently non contactable. 

I would love to help you further so will pop you a PM to confirm some details and we can take it from there 😊

Hope to hear from you soon!

[Ayisha_B]

Thanks for confirming the requested details via PM @MicheleB 😊
I've booked a technician for you to come out and have a look into the issue with your landline. You can find confirmation of the visit via your online account.

Please let me know if there are any problems with the date or time and I can look to reschedule this for you. In regards to the appointment there are some details you need to know about. There will be no charge for this visit unless:

•The technician diagnoses the faults as not being caused by our network/equipment 
•The technician discovers that the fault or problem relates to your equipment
•The technician discovers that the fault or problem relates to any system that we are not responsible for

The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account.

Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can also do this online or via the MyVM app by 4pm the day before the appointment.

If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.

Let us know how the visit goes!

[MicheleB]

Thanks Ayiasha, I guess some little elves have been busy as my landline works again.

Wish I could have flagged the problem quicker on Virgin Media main website.

Obviously I do not need the visit of a technician.

Can't see anything about this when I log into my Virgin Media account. Where should I look?

Kind regards.

[Ayisha_B]

Aah that's amazing 🙌

Thanks so much for the update. It can take a little while for the appointment details to show on your account but I will go ahead and cancel the visit for you now. 

If you need anything else, just shout. 

[MicheleB]

Please let me know when you have cancelled the appointment.
Thank you