Landline dead

[Moonchild72]

My landline is completely dead I have done a service check online within the app, and said my line is fine but there is not even a dial tone 😕 

Anyone help? 

[Ashleigh_C]

Hi there @Moonchild72

Thank you so much for your post and welcome back to the forums. 

I am so sorry to hear that your landline is down! Can I just confirm, have you recently moved to the DOCSIS phone line, where your phone is connected via the Hub? 

Thank you

[Moonchild72]

Hi Ash 🙂

I have no clue, I have not heard anything about DOCSIS.

My landline is not connected to my hub, I had realised it hasnt rung in a few weeks lol it usually rings a couple of times so I checked and the line is quiet, no ringtone or anything.

How do I do that? 

[Ashleigh_C]

No problem, I'll be happy to take a closer look into this with you via a PM. 

I'll pop one across now, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. 

Thank you.