Landline dead

[billbows65]

My landline is complete dead, can't make or receive phone calls, how do I contact Virgin Media to let them know and get it fixed.

[Chris_W1 · Accepted solution]

Hi billbows65, thanks for the message. 

I am sorry to hear that you are having issues with the landline, this is not the experience which we want you to have with us. 

I will send you a private message so that this can be looked into. 

Chris. 

[billbows65]

I'm new to this how do I get to private message, is that my email address.

[Kath_F]

Hi billbows65, 

Thanks for coming back to Chris via private message. He is out of the office currently so I picked this up to avoid any further delay for you. 

I can see since replying to Chris, you have been able to book an engineer to resolve the issue. 

Please let us know how the visit goes and if you have any further issues afterwards, come back to us here. 

Many thanks,