Landline dead

[widdershins]

Hi,

Hope someone can help here where the phone-based customer service agent couldn’t please.

I’ve had no landline service since at least Friday. (I don’t use it often, but I do use it.) There have been problems with other services in the area so I thought it might resolve. It hasn’t. 

The fault was reported yesterday and I was told that the line wouldn’t be fixed because of the upgrade happening so I might as well go ahead with having an engineer booked to install the new fibre cabling. Fair enough. Except I just got an email telling me that my area isn’t ready for this yet. 
I’ve still got no working landline and I’d like it to be working.
Ta. 

[Nathan_B · Accepted solution]

Hi there @widdershins, welcome back to our forum and thanks for your post.

I'm sorry to see that you have been having issues with your landline, I have checked our system and can see that there is an SNR issue in the area with the reference F010201979. The estimated fix time for this is 27/10/22 at 09:05.

Res assured the team will be doing all they can to have this resolved as soon as possible.

Regards

Nathan

[widdershins]

Thanks for the info Nathan.
Much appreciated.

[Nathan_B]

No worries, if you need any further updates let me know. I will be happy to check for you.

Regards

Nathan

[widdershins]

Well! Seemingly all is now hunky dory in my area issue-wise - according to the service status - and yet I still have a completely unusable, dead as a Dodo, landline. No tone, no nothing. 

I’ve done all the checks asked of me on the website… nothing. Seems I’m very much not alone with loss of this service after having a cursory look through this forum and on Twitter.

It is now almost a week since I noticed the fault and 4 days since it was officially reported. I’m paying for a service I don’t have and would quite like to use.

What the heck is happening? 

[John_GS]

Hi widdershins 
Thanks for coming back to us. I am sorry it's not fixed. You do need a tech visit as I've checked the switch and all fine on there.

Will send you a PM now to get some details

Best wishes,