thanks for using the forums to get this issue looked into, I am sorry you're having this issue with your landline.
I have taken the time to look into your services on my side and my fault checker has identified an outage within your area that is causing an issue with your landline, Broadband and TV. This may be the cause of your troubles but the good news is that its estimated to be fixed by today at 3pm. Please come back to us after this time so we can check on this.
Yes that would be perfect thank you! We will be able to look into the financial side once the issue has been fully resolved, we can deal with that here on the forums so you won't need to go anywhere else.
Looking forward to chatting with you further soon!