I have had no dialing tone since yesterday. I checked Status and it says there is no problem. I have tried to check several times again and cannot do so now as I have tested 3 times!
I did get onto webchat but that has gone 'silent' since I was passed to Technical service. I need to know what is happening as we are vulnerable and need to be able to be contacted by family to check how we are. 076---201 L37
Thanks for your post and welcome to our community.
I can assure you this isn't the level of service we aim to provide and it's disappointing to learn of instances like this.
I've had a look at the back end of your services using the details you provided when joining our community and it does look like an engineer is needed.
Therefore I've booked the next available appointment for you, this will appear on your online account as well as a text confirmation. If the visit doesn't suit then you'll be able to re arrange online and you'll also need somebody over the age of 18 in the property at the time.
I have just checked my account and am astounded that we will be without our telephone until Friday Morning! I did explain that we are vulnerable and isolating and that the landline is an important means of contact for our family. As such I understood that Virgin provided us with priority attention or is that just another myth?