Landline dead since last week

[siu888]

Hi,

My landline has been dead for a few days. When I try to call the landline, it make a beep and then goes dead. This has happened in the past and it started working again after a few days but can I have someone come to check what the underlying issue could be?

The issue is not with the handset as we have tried a different handset and it still does not ring.

Many thanks,

Lily

[Ayisha_B]

Hi @siu888 👋

Welcome to our Community Forums and thanks for your post. 

I am sorry to hear you're experiencing some issues with your landline. 

Have you tried troubleshooting here - Why is my Virgin landline not working?

If after going through the checks, the issue persists, then do respond to my PM 📩 so I can assist further. 

Thanks

[Ayisha_B]

Thanks for confirming the requested details via PM @siu888 
I've booked a technician for you to come out and have a look into the issue with your landline. You can find confirmation of the visit via your 👉 online account.

Please let me know if there are any problems with the date or time and I can look to reschedule this for you. In regards to the appointment there are some details you need to know about. There will be no charge for this visit unless:

•The technician diagnoses the faults as not being caused by our network/equipment 
•The technician discovers that the fault or problem relates to your equipment
•The technician discovers that the fault or problem relates to any system that we are not responsible for

The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account.

Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can also do this online or via the MyVM app by 4pm the day before the appointment.

If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.

Let us know how the visit goes! 😊