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Landline dead, no fibre switchover info recieved

NotCosy
Joining in

Landline has been dead for a couple of weeks, may have been longer but that's when we first noticed! Presumed we would get a letter/email about the switchover but haven't received anything yet. Is there some where to see when it will happen and to get the adapter for the hub?

5 REPLIES 5

goslow
Alessandro Volta

You are meant to receive the notification letter, and the adapter, some way in advance of the switchover happening.

If you log in to the VM hub, does it show that telephony is 'ready' or 'enabled' on the welcome page when you log in?

Are you aware of other VM customers being switched in your area rather than just possibly having a fault on your landline?

Vikki_M
Forum Team
Forum Team

Hi NotCosy

 

Thank you for your post and welcome to our community.

I am sorry to hear about the issues you are having with the landline.

I will send you a private message now so we can check if this is regarding the switch over or if you have a fault.

Please look out for the purple envelope in the top right of the page and pop back to me when you can. 
 

 


 

Vikki - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


Vikki_M
Forum Team
Forum Team

Hi NotCosy

 

Thanks for getting back to me privately. 

I have booked you in for the next available appointment. To view this please sign into your My Virgin Media account. Once you log in scroll down to Orders & appointments then click on View your orders. You can also view this in the My VM app. 

 

Just to confirm, there will be no charge for this visit unless:

The technician diagnoses the faults as not being caused by our network/equipment 

The technician discovers that the fault or problem relates to your equipment

The technician discovers that the fault or problem relates to any system that we are not responsible for.

 

The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account.

 

Please ensure that someone over the age of 18 is at the property for the time the engineer is there. 

Vikki - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


NotCosy
Joining in

Thanks, this has now been sorted by the engineer 🙂

Hi NotCosy
 

Thanks for letting me know 🙂

 

I am happy to hear this is now resolved. 

Vikki - Forum Team


New around here? To find out more about the Community check out our Getting Started guide