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Landline dead in Edinburgh. Unable to get through to virgin for help.

Our phone has been dead for at least 2 days, maybe longer but it has been impossible to get through to virgin to advise of this.  The website takes you round in circles and I have not been able to find out how to book an engineer

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Message 2 of 12
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Re: Landline dead in Edinburgh. Unable to get through to virgin for help.

Same in EH54. Website says no problems but we're unable to make outgoing calls. Have yet to get through to 150.

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Re: Landline dead in Edinburgh. Unable to get through to virgin for help.

Thank you for your post and welcome to our community.

 

Can we please confirm if you've tried your landline handset plugged straight into the wall socket with no other equipment? 

 

Are you also able to try an alternative wired handset plugged in here? 

 

Let us know, Emily.

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Re: Landline dead in Edinburgh. Unable to get through to virgin for help.

All has been tried.  Fault on the line

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Re: Landline dead in Edinburgh. Unable to get through to virgin for help.

Don't press any buttons after the initial whats your problem ones after calling 150 you will eventually be put through to a human albeit in a call centre they will do the tests while you hang on

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Re: Landline dead in Edinburgh. Unable to get through to virgin for help.

Hi angry_lady

 

Thanks for coming back to us

 

I'm sorry to say that we're currently experiencing an outage in the local area that has an estimated fix time and date of 01:30 on 15/08

 

We're working as hard as we can to have the services back up and running for you and the other residents effected by this issue

 

Sorry for any inconvenience caused

 

Kindest regards,

 

David_Bn

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Message 7 of 12
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Re: Landline dead in Edinburgh. Unable to get through to virgin for help.

A question for the Mod

What are you describing at the Local Area? All of Edinburgh or particular post codes?.

I've also been withou a landline since Wednesday morning.

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Re: Landline dead in Edinburgh. Unable to get through to virgin for help.

The answer that has been provided would have been off the post code that was given PLANIT. 

 

Are you within that same post code? 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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Re: Landline dead in Edinburgh. Unable to get through to virgin for help.

I don't know. I am in EH7

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Re: Landline dead in Edinburgh. Unable to get through to virgin for help.

Are you able to have a look on this link to see if an issue is present in your area? You are also able to sign in and run some tests if nothing is listed - Here

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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