Landline dead - Bishops Stortford / CM23 area

[garyw23]

My landline appears to be dead at the regular socket. It was working a week ago, but is now no longer working.

I was recently sent a hub adapter for my phone, and have tried my phone in this, and it's dead there also. I was not informed when switchover was due to take place - has this already happened? I am based in Bishop's Stortford.

I have also looked on the app for outages, but nothing is reported.

Thanks,
Gary.

[Kain_W · Accepted solution]

Apologies for the issues faced garyw23,

However welcome to the community. 

Our team should've advised of the switch date, can I ask are you able to try the line within the Hub to see if that works?

Let us know,

[garyw23]

Connecting to the hub works fine - my first test failed as the adapter was plugged into socket 2 rather than 1. Changing that now works fine. Does this means I now have to run up my electricity bill keeping the hub on 24 hours a day?

Cheers,
Gary

[cymru123]

Modem Routers are designed to be kept on 24/7. Turning it on and off could cause more issues and now yes to receive calls you need to keep it turned on.

https://www.thesun.co.uk/money/19996549/warning-not-switch-off-wifi-broadband-router/

[Kain_W]

Thanks for the update, again apologies for the switchover not being advised.

I'm glad the service is working however, we would advise as @cymru123 has posted to keep the Hub running as much as possible due any firmware updates etc.

Regards,