2 weeks ago
Our landline has been crackly for several months now. It's soo bad we can't use it.
I've replaced the cable from the phone to the box. Replaced the phone batteries, tried different hand-sets. The issue must be Virgin Media side.
Can any of the mods run diagnostics on my phone line?
Broadband works perfect. TV is fine, get the odd corrupt picture once in a while.
I'm sorry to hear that you've been having some issues with your landline call quality. However we appreciate you going out your way to try various steps in attempt to resolve this your end.
Can you confirm if you're still seeking some help with this? Or have you managed to speak with us since posting? (apologies for the delayed response from us)
Look forward to hearing from you.
Yes still need this looking into. Have not phoned in yet.
a week ago
Thanks for your reply. I'll be able to take a look in to this for you, I'll send you a private message so that we can pass security on the account and see what we can do with the telephone line fault.
Hollie - Forum Team
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Perfect, glad to hear that visit is suitable for you. Please let us know how you get on and if you need any further help.