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Landline connected to hub cuts out

Tuning in

Our landline was reconnected to the hub last year. Since then, the quality and reliability of calls has been noticeably poorer. We can make and receive calls in the same room as the hub, but if we take the handset further away (into the kitchen or living room for example) it cuts out. Is there a way of fixing this please?


Forum Team
Forum Team

Hi @aitch61 


I am sorry to hear about the issues you are having with the landline service.


Are you able to try a different handset for us please?


Please also ensure everything is connected securely.


Please pop back to us when you can.

Vikki - Forum Team

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