Landline completely dead for a week

[RhysP65]

My landline has been dead for a week, despite the service status showing that it is fine. Tried all the suggested tests & nothing, no sound at all.

[Martin_N]

Hi RhysP65,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the issue with your Landline service. 

I am happy to take a look on our side to see if I can see anything that could be causing this. 

I will private message you now. 

^Martin

[Paulina_Z]

Hi @RhysP65,

Thank you for coming back to me via private message and confirming your details. I have now booked you a technician visit for your landline issue – you can check and amend the date and time of your appointment via your online account.

There will be no charge for this visit unless:
•    The technician diagnoses the faults as not being caused by our network/equipment 
•    The technician discovers that the fault or problem relates to your equipment
•    The technician discovers that the fault or problem relates to any system that we are not responsible for
The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account. 
Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment.
If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.
Please keep us updated on how your appointment goes and if you need any further assistance.

Thank you.

[Paulina_Z]

Hi @RhysP65,

Thanks for confirming that you're happy with your appointment time and date!

Please let us know how you get on and if you need any further help or assistance! 

Thanks! 😊