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yok
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Landline compatible phone

Just changed to VM and having so many problems with landline phone cutting out.  Customer services just keep saying as its a Docsis line we need an IMS compatible phone, werent told this when we signed up.  Does anyone know which phones are compatible?

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Very Insightful Person
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Re: Landline compatible phone

So attempting to translate the rubbish you have been told by CSC, I take it you are a VOIP customer, i.e. your phone plugs into your hub3?

 

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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yok
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Re: Landline compatible phone

Yes it does

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Re: Landline compatible phone

Then the theory is most handsets are compatible.

Ill ask the question behind the scenes, if there is limited compatibility (which I dont think there is) you should be informed at point of sale, and a list of compatible handsets should be provided.

 

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yok
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Re: Landline compatible phone

Cheers

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Re: Landline compatible phone

Sorry to hear of this situation yok. Is the issue happening all of the time or intermittently as if it was the phone that wasn't compatible it wouldn't work any of the time. Are you losing WiFi or wired connection, when the issue is happening?

 

Have you got another cable that you could try to connect the phone to the hub with? We can then rule that out as possible issue. Sorry one more question, does your phone plug directly into the hub or do you have an adapter that plugs into the hub?

 

 

Regards

Steven_L

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