Landline changeover

[Hadfijan]

Hi there,

My main landline is not in the same room as my hub. How do I manage the changeover trying to plug the cord into the back of the adapter? Does anyone have any ideas?  Many thanks.

[Paul_DN]

Hi Hadfijan,

Thank you for reaching out to us in our community and welcome back, sorry to hear you are unsure how you will connect your Phone to your Router when your landline is switched over.

As the phone socket is no longer needed if you have a power socket near the Router you can put the phone there then plug it into the Router.

Regards

Paul.

[goslow]

Ask VM (via the VM forum team on here) to modify your home phone wiring so you can use your existing landline extension sockets via the phone connection from the VM hub.

VM should offer to do this free of charge for you as part of the switchover process.

Make sure they make modifications to your phone wiring so you can keep each piece of equipment in the same place (rather than the offer which sometimes crops up on here to move the hub to a different location)

Refer here

https://www.virginmedia.com/help/landline/switchover

Do I need to book a technician visit?

You’ll need to book a free technician visit if...

• You rely on your landline for accessibility needs or don’t have a mobile to make an emergency call – we’ll provide you with an Emergency Back Up Line so you’re always able to call emergency services.
• You’ve got connected devices such as a burglar alarm linked to a control centre, use a telecare device, or have other phones connected to extension sockets. You’ll need to contact your provider and let them know about the switch if you have any of these to make sure they’re compatible with a fibre service.
• The Hub and your home phone can’t be placed near each other.

Alternatively, a cordless phone system allows you to use phones around the home with no wiring modifications or disruption. Plug the cordless base station into the VM hub and use the cordless satellite phones around your home as required. If you already have a cordless system, you may be able to add in another cordless satellite phone to the existing setup as/if required. If you needed to buy a cordless phone system, to avoid any rewiring work, this would be at a cost to you

[Incantations]

You know what, this reply is a microcosm of all that is wrong with VM’s customer service provision. Firstly Paul goes on about ‘if you have a power socket...’, fine except that’s only really relevant to a DECT - type phone, which the thread started hasn’t mentioned at all.

Furthermore, the OP specifically states that the existing phone is not in the same room as the hub - your response hints that the VM position is ‘tough, move your phone! Inconvenient for you, also tough!’

You have actually just crashed in with a generic boilerplated response haven’t you, no attempt to understand the issue but at least you have chalked up another ‘useful reply’ and boosted your stats, I mean the fact that it is utterly useless and unhelpful is irrelevant, no?

Now Paul, I promise you that I do absolutely understand the pressures you and your fellow forum team members are under from your management to push the ‘simplest and cheapest option from VM’s perspective’, irrespective of whether this is in the customer's best interest, after all who cares about them eh?

What I would advise that if in future you are tempted to poke your head above the parapet, so to speak, don’t be too supprised if some of us on here are more than capable to (metaphorically) shooting it off - no?