Virgin Media Community

[Mackemlisten77]

Hi, I'm just wanting to know, if there is anything I need to know before the switchover on Tuesday, and is there a time we need to do it?

[Mackemlisten77]

Is it just simply a case of, get up Tuesday morning, switch phone over, jobs a goodun?

[Ayisha_B]

Hi @Mackemlisten77,

A warm welcome to our Community Forums and thanks for your post.

You will have received some instructions and adapter in the post and that contains all the info you need to swap your services 🙂

We have some more info here

Let me know if you have any further questions 🙂

[Mackemlisten77]

Hi and thanks.

Followed the advice and instructions and on Tuesday, did all the connecting, but no joy.

Booked in a technician for day after, but when I rang them on the day, was told may 10th.

I had another go after the phone call, and all working fine

[Lee_R]

Hi @Mackemlisten77 thanks for getting back to us.

And thanks for confirming your issue has now been resolved.  If your appointment for May 10th is still in place you can amend/cancel this here.  Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand.  

Regards

Lee_R

[Mackemlisten77]

Thanks Lee.

No, after a bit of effort, technician was cancelled 

[Lee_R]

That's great @Mackemlisten77 

Were you aware you could do it online?  Or was the option not in your appointments section?

Regards

Lee