Virgin Media Community

[Sewandsew4]

I have had numerous land line problems however these have been resolved since November   Virgin agent wanted to change me to Wi-Fi land line but could not as my area wasn’t ready, I explained to virgin agent that my hub is in a bedroom whilst my landline socket is in the lounge he advised that an engineer would need to install.

I have just received an email from virgin saying I need to use Wi-Fi land line from 11 May, and they would send me a connector that’s all very well, but my hub and landline socket are not located in the same room.

I need a land line as my mother who is in her 90 will not telephone a mobile number, only land line please can someone advise thank you.

[Paul_DN]

Hi Sewandsew4,

Thank you for reaching out to us in our community and welcome back, sorry to hear your concerns around our Landline Switchover, if you have additional sockets or the phone and Router are in totally separate areas, we can arrange a technician visit for the switch, so I can help, I will send you an invite into a private chat, once received click on the purple envelope to accept.

Regards

Paul.

[Sewandsew4]

Thank you for your response