Paul firstly please accept my apologies for contacting you again I have a couple of issues that I have tried to resolve without success
1) I received an email my latest bill due for payment 21 May I cancelled my tv ( I will deal with the tv side later ) with you kept broadband and land line I have a £10 discount up until the 6 August my bill for broadband and landline £51 with the £10 discount should be £41 although my email specifies discount yet again this has not been discounted. Please respond to this issue.
secondly I cancelled my tv because of the increase in service charges , my husband had died and was getting rather expensive. However I have a cousin who’s husband has had a stroke and whilst I appreciate you can’t discuss other accounts she now pays £59 for broadband , landline 24/7 and all tv channels including sky sports but not movies something isn’t quite right had I been offered the same I would have taken out a new contract rather than wait until august to negotiate a new contact.
lastly I tried to discuss the current bill with live chat was told that they don’t deal with billing only broadband and tv. I then rang 150 from my landline unfortunately no matter how I tried I could not get the customer service to understand that the £10 discount had not been applied. All they wanted to do was negotiate a new contract. Not acceptable.
my landline has now been connected to the broadband and no issues have arisen
I know you will require the following Susan Woods Account holder I am the account holder account number [REMOVED]. I would really appreciate your assistance in the above.
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thank you
sue
