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Landline change over

Joining in

I have changed over my landline to the fibre via the adaptor. My problem is the hub is in an upstairs bedroom so I have had to move my landline phone to the bedroom. It was previously in the lounge. How do I sort this.


I do have a box downstairs in the lounge for the TV, but the adaptor must be plugged into the hub


Forum Team
Forum Team

Hi @phila2,

Thank you for your post and welcome to our community forums. We're here to help.

As part of the switchover the landline would need to be plugged directly into the router via the adapter provided. You can find more information on this and why it's happening here.

If you have multiple DECT handsets then it'll just need to be the main/master handset that is plugged into the router itself.

If your current install set up is not ideal for the switchover and some rewiring work needs to take place, let us know and we'll see what we can do to help.


Zach - Forum Team
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The most fuss free way is to get a 3 handset cordless phone system.  Attach the base unit to the Hub via the adaptor and then you have 2 handsets that are free to be placed just as you like.   A big plus is your now free of telephone wall sockets and the need for any further internal telephone wiring !

Thanks for your reply, however this means that its left for myself to purchase a new phone - not a big plus

Thanks Zach - I have found a separate handset as suggested ( probably been in the cupboard for 5 years) - it appears to be working. I just need to find a way to silence the master unit in the bedroom

Forum Team (Retired)
Forum Team (Retired)

Hi @phila2,

Thanks for coming back to us. Glad to hear that a different handset has helped resolve this issue. 

Let us know if there's anything else we can do to help.

Thank you.

Forum Team

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The problem with this is that my main handset also have the answering machine as part of it and so is not convenient to put it upstairs near the hub. Plus I don't want a phone near my PC which is upstairs connected to the hub in case it rings while I am on work calls.

Thanks for your post @sry_161.

What we would be able to do is either relocate your hub, or ensure that a connection run from the hubs current location, to where the handset is currently housed.

Judging by what you advise, in regards to the set up, the connection from the hub to the current location of the handset might be to your preference.

Kindest regards,


Thanks for your input  but but I do understand my options.  Either way I will have to have cable running through the house from the hub either to the phone or to my PC and I don't want any visible cables.  It has taken me a long time to get my house more or less cable free.  This seems a backwards step.  What I really need is two hubs, one for the phone and one for the broadband.

Thanks for coming back to me @sry_161.

Sadly we're not able to offer customers are second hub to accommodate a phone line, as well as the broadband service.

I can see that from another thread you've posted on, in relation to this subject, my colleague has offered you the prospect of a private messaging conversation with them.

To avoid any potential confusion - with two agents working the same account, I'd advise that any further questions, or if you wish for us to look into this further with you, you report back to my colleague via that thread.

Kindest regards,