Landline cant dial out, but can receive calls.

[gorillcnc]

For the last few days our home phone has been able to receive calls, but when trying to make them gets a busy message on the handset and engaged beep.

the diagnostics all say no issues with tv, broadband and phone.

any ideas. thanks

[Carley_S]

Hi @gorillcnc 

Welcome back to the community forums. 

Sorry to hear you're having issues with making calls on your landline. 

Can you confirm how you have your set up with your landline. Can you confirm if you're phoneline is plugged into the main master socket, an extension or into the router?

How many pieces of equipment are connected to the phone line?

There are a few troubleshooting checks I will need you to perform to see if they are successful in resolving the issue. Can you: 

• Check the phone is seated in the base unit correctly & powered ON.
• Remove all other equipment connected to telephone sockets.
• Unplug the phone and check another phone directly into the main socket ensuring this is a VM socket and not one with a BT or Sky logo. If no alternative handset is available then ensure the original phone is plugged into the main socket with no other pieces of equipment being plugged in.

[gorillcnc]

the phone base station is connected directly to the router HUB 3.

we only have the 1 landline phone but works for incoming calls.

[Carley_S]

Does this affect all numbers that you have tried or just an individual number?

Do you know if it just affects mobile numbers or is it also or only landline numbers? 

Any international calls affected that you might make? 

[gorillcnc]

yes any number dialed gets a busy message and beep.

[Carley_S]

Thanks for confirming this @gorillcnc 

I've raised this with our second line faults team for them to investigate your landline issue further for you. 

They'll be in touch in the next 5 working days but if I do see any updates at my side at all, I'll come here directly to let you know .

[gorillcnc]

ok, thank you

[Carley_S]

You're welcome @gorillcnc 

Have a lovely rest of your night and we'll work to get this resolved as soon as possible for you.