Virgin Media Community

[She4]

My landline isn't working and I think it's because it should be connected to my hub rather than the box on my wall. How do I get a cable to connect it?

[Molly_T]

Hi She4 👋 welcome to the community! Thank you for posting. 

Sorry to hear you are having some difficulties with your landline following a landline switchover.

You should have received an adapter in the post ahead of the switch that you use to connect the landline handset to the hub. You can see more information about this here (including pictures of the adapter!) 👉 Switchover_Migration_Leaflet.pdf (virginmedia.com). 

Please let us know if you have not received an adapter and we will send you a PM to confirm a few account details and get one sent out to you ASAP!

All the best 🌞

[She4]

Hi Molly,

Thanks for the welcome! 

I haven't received a cable so will need one to be sent to me.   Shall we get started on this now?

[Beth_G]

Hey She4,

Sorry to hear you've not received the cable, we'll be happy to help with this.

I've popped you over a private message so I can take some details and help you out.

Please look out for my message over at the purple envelope.

Thanks!

[Beth_G]

Hi She4,

Thanks for chatting with me via PM. Do let us know when the adapter arrived and if you need any further help 🙂

All the best,