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sirshambling
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Landline cable cut

Sadly we cut through our outside landline cable with a hedge trimmer yesterday.

Could we please have an engineer round to fix it for us?

Thank you. John.

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Lisa_CC
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Re: Landline cable cut

Oh dear John / sirshambling, hope our cable put up a good fight before it lost. Can you tell us what services are impacted so we can get a bigger picture of the impact? Using the information on here I've found your details and can see some activity so just want to check before we arrange for the cable to be fixed.

 

Thanks,

 

Lisa

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sirshambling
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Re: Landline cable cut

Hi Lisa,

Thanks for coming back to me. The only thing impacted is our landline phone service which is dead - the others we have broadband and TV are both fine. John.

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Lisa_CC
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Re: Landline cable cut

Thanks for confirming for me John and I've arranged for an engineer to fix the cable and get your landline back up and running. You can see the details via your online account and you may re-arrange it there also. Do let us know if you still have any issues after the visit so we can take a further look for you.

 

Thanks,

 

Lisa

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sirshambling
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Re: Landline cable cut

Hi Lisa, Thank you for your help.

I'm sorry to be so stupid but where can I see the details in "My Account!? Nothing in "Installations" and I don't see a "Your Messages" type tab either.

Please hep. John

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Corey_C
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Re: Landline cable cut

Thanks for replying and apologies for the delayed response, sirshambling.

 

Hoping the engineer's visit has sorted everything for you. Once logged into your account, you are able to view any orders and appointments under the 'My Account' tab and then select 'Orders' from the dropdown menu.

 

Cheers,

Corey C

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