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Landline broken

Joining in

My Landland is broken showing line in use on phone, I have tested this on an old set and no dial tone, the phone box hascome away from the wall so I suspect some wires have comne loose


Forum Team
Forum Team

Hi Phanorgorm,

Thank you for reaching out to us in our community and welcome  back, it has been a while, sorry to hear your Landline isn't working which you believe is due to the socket falling off the wall.

So I can help further and arrange a technician I will invite you into a private chat, once received please click on the purple envelope to accept.




Hi Paul


I am still waiting for the invite

Thanks for coming back to us @Phanorgorm, and I'm sorry that the private message has seemingly not arrived.

Check out the purple envelope in the top right hand corner for a private message from me.

Kindest regards,


Thanks for coming back to me over private message @Phanorgorm, I've been able to book in an engineer appointment for you.

Furthermore, I'd need to advise that;

There will be no charge for this visit unless:

  • The technician diagnoses the faults as not being caused by our network/equipment
  • The technician discovers that the fault or problem relates to your equipment
  • The technician discovers that the fault or problem relates to any system that we are not responsible for

The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account.

Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment.

If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.

We will continue to monitor your services and if we can see that the fault has cleared and the visit is no longer required we will cancel the appointment and let you know by text and email.

Kindest regards,