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JaneG2
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Landline broken since November

Landline broken since november, phone rings, I can hear them but the caller can't hear me. 

Engineer came 1/12/20 and said it was external and would be fixed 4/1/21

Nothing no communication from V. M, I can't use 150 to call them and messages said 28 days to get a reply!!

I have 8 elderly relatives who use landline to contact me. 

I am upset as this service is disgraceful and VM need to take responsibility for this. 

Many thanks for reading Jane

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Zak_M
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Re: Landline broken since November

Good morning @JaneG2 

 

Welcome to the forums and thank you for taking the time to post. 

 

I can take a further look into this for you.  

 

I will drop you a PM so that I can get some account information. 

 

Kind regards,

Zak_M

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