When I ring 1571 it always tells me that I have no new messages.
Even when I know I definitely should have a message left.
Can you please help?
Thanks for your post on our Community Forums @Eileen16, and I'm sorry to hear of the issues with the voicemail feature on the landline.
Can you please confirm if you're calling from a handset that's plugged into the master socket, or is this via an extension socket?
The handset is plugged into the master socket.
Hey Eileen16, thank you for confirming this.
Okay so I am going to send you a PM so we can look into this for you, please look out for the purple envelope. Thanks
Matt - Forum Team
New around here?